1. Introduction
These Terms and Conditions govern your use of the Easy Grocer website, WhatsApp ordering service, and all services provided by Easy Grocer relating to the purchase and delivery of groceries and wholesale items. By placing an order, you agree to be bound by these Terms.
2. Service Area and Eligibility
Service Area: Delivery services are currently restricted to specific areas, primarily [List specific campuses e.g., KNUST, KTU, UCC] and designated baking/wholesale zones in [ Kumasi ]. We reserve the right to refuse service outside these areas.
Eligibility: By placing an order, you confirm you are at least 18 years old or have permission from a parent/guardian.
3. Orders and Pricing
Order Acceptance: Orders are only confirmed once you receive a confirmation message from Easy Grocer (via WhatsApp or email) and are assigned a delivery slot.
Pricing: All prices are listed in Ghana Cedis (GHS) and are subject to change without prior notice. The price charged is the price listed at the time the order is confirmed.
Availability: All products are subject to availability. If an item you ordered is out of stock, we will contact you immediately to offer a substitute or process a refund for that item.
4. Payment Terms
Methods of Payment: We currently accept the following payment methods:
Cash on Delivery (COD)
Mobile Money (MoMo) transfer to: 0545938701 (Account Name: CHARLYANSNET ENTERPRISE).
Wholesale/Bulk Orders: For wholesale orders (e.g., Margarine, bulk rice), a 50% non-refundable deposit via MoMo may be required to confirm the order and secure stock.
Payment Due: Payment for the full order, including any delivery fees, is due upon delivery or confirmation (for MoMo payments).
5. Delivery and Collection
Delivery Time: We aim to deliver within the assigned delivery window communicated at the time of order confirmation. Delays may occur due to traffic or high order volume. We are not liable for reasonable delays.
Delivery Fee: A delivery fee of GHS 20.00 may apply to orders above 200 GHS
orders below a minimum below GHS 100 is GHS 10.00Missed Delivery: If the customer is unavailable at the provided hostel/room number during the delivery slot, the driver will wait for 5 minutes and attempt contact twice. If delivery fails, the customer will be responsible for re-delivery charges.
6. Returns and Refunds
Acceptance: The customer must inspect all items immediately upon delivery. Once the driver has left, the items are deemed accepted.
Damaged/Incorrect Items: If you receive a damaged or incorrect item, you must notify the delivery agent immediately. We will offer a replacement or a full refund for the item, provided it is verified at the time of delivery.
No Returns: Due to the nature of groceries, we do not accept returns on perishable goods once the delivery is complete.
7. Customer Responsibilities
Provide accurate and complete delivery details (Hostel/Hall, Room Number, and contact phone number).
Ensure payment is ready (exact cash or MoMo transfer confirmed) upon the driver's arrival.
8. Limitation of Liability
Easy Grocer is an intermediary service. We are not liable for any issues arising from the consumption or use of products sold (e.g., allergic reactions). Our liability is limited to the value of the goods purchased.
9. Contact Information
For all inquiries, please contact us:
WhatsApp/Call: 0536075007 / 0598181328